Layered Fragrances Return & Refund Policy

 

At Layered Fragrances, we strive to process and ship orders quickly to ensure you receive your products as soon as possible. Please carefully review our return policy to understand the terms and conditions under which returns, exchanges, and refunds are processed.

 

Order Modifications:

 

• Order Changes: Once an order is placed, you have 12 hours to request changes to the shipping details or product selection. After this period, we will not be able to make any modifications due to our expedited shipping process.

• Cancellations: If you need to cancel your order, please do so within the 12-hour window. Orders that have already been processed and dispatched cannot be canceled.

 

Returns and Refunds:

 

• Insurance:

We strongly recommend purchasing insurance at checkout to protect your order.

If you opted for insurance and experience any issues such as loss or damage, you must contact the insurance provider or the shipping company directly to file a claim.

We are unable to process returns, refunds, or exchanges for products that were lost or damaged during shipping without insurance coverage.

• Non-Returnable Items: Products that are not damaged or defective cannot be returned or refunded. This includes items that are no longer wanted or were ordered by mistake. Please ensure you carefully review your order before completing the purchase.

 

Important Considerations:

 

• Product Quality: We do not accept returns for products that do not meet personal preferences in terms of style, scent, or other subjective criteria.

• Not Sure What to Buy? We understand that choosing a perfume can be challenging. To ensure you find the perfect scent, we recommend starting with our sample box to try different fragrances before committing to a full-size bottle. You can find our sample box here.

 

Final Sale:

• All sales are final for products that are received in good condition and were not damaged during shipping.

Agreement:

• By completing your purchase, you acknowledge that you have read and agree to our return policy. This agreement will be used as proof that you have accepted these terms.

 

We appreciate your understanding as we take these measures to protect both our business and our customers from fraudulent activities. If you have any questions regarding the insurance process, please refer to the policy details provided by the insurance company.

 

This version directs customers to handle insurance claims directly, ensuring that you don’t have to manage these inquiries.